FAQ
# Frequently Asked Questions
**Royal Nuts** is an online store offering dry fruits, nuts, seeds, and healthy food products to customers across India.
## 1. How do I place an order?
You can browse the products available on the Royal Nuts website, select the items you want, add them to your cart, enter your delivery details, review the order summary and final payable amount, and complete your order using an available payment method at checkout.
## 2. How can I contact Royal Nuts support?
For assistance with orders, payments, delivery, cancellations, returns, replacements, or refunds, you can contact us through the **Contact Us** page or email us at **[support@royalnuts.shop](mailto:support@royalnuts.shop)**.
## 3. Where can I see the delivery charges?
Any applicable delivery charges are displayed during checkout before the order is confirmed. You can review the product total, discounts or offers, delivery charges, applicable taxes, and final payable amount before completing your order.
## 4. How do I request a refund or replacement?
If you receive a product that is damaged, spoiled, rotten, missing, incorrect, expired, or materially different from what you ordered, please contact our support team within the applicable policy timeline.
Order details and clear photographs or videos of the issue may be required to verify the request. Approved cases may be eligible for a replacement, refund, or another suitable resolution according to our **Return, Replacement & Refund Policy**.
## 5. Can I cancel my order?
Yes. Customers may request cancellation **before the order is packed or dispatched**, subject to our **Cancellation Policy**.
Once an order has been packed, dispatched, is out for delivery, or has been delivered, cancellation may no longer be available.
## 6. What payment methods are available?
Depending on the order, delivery location, and checkout availability, payment options may include:
* UPI
* QR payment
* Online payment methods
* Cash on Delivery
The payment options available for your order will be displayed during checkout.
## 7. Where does Royal Nuts deliver?
Royal Nuts delivers to **serviceable PIN codes and locations across India**. Delivery availability depends on the customer's location and the serviceability of our delivery partners and is determined during the checkout process.
## 8. How long does delivery take?
Delivery times may vary depending on the delivery location, product availability, courier partner, weather, public holidays, traffic, and other operational circumstances. The applicable estimated delivery information is provided during the order process where available.
## 9. What should I do if my payment is deducted but my order is not confirmed?
If your payment has been deducted but you have not received an order confirmation, please contact **[support@royalnuts.shop](mailto:support@royalnuts.shop)** with your order details, transaction ID or UTR number, and payment screenshot where available. Our team will verify the payment status and assist you.
## 10. What information should I provide for delivery?
Please provide an accurate name, mobile number, complete delivery address, correct PIN code, and any useful landmark details. Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.
### Contact Information
**Business Name:** Royal Nuts
**Primary Service Area:** India
**Support Email:** [support@royalnuts.shop](mailto:support@royalnuts.shop)