Payment Policy
# Payment Policy
**Royal Nuts** is an online store offering dry fruits, nuts, seeds, and healthy food products to customers across India.
## Available Payment Methods
Depending on order value, product availability, delivery location, and checkout availability, customers may be offered payment options such as:
* UPI
* QR payment
* Online payment methods
* Cash on Delivery
The payment methods available for a particular order will be displayed during checkout.
## Order Amount
Before completing an order, customers can review the final payable amount, including:
* Product price
* Applicable discounts or offers
* Delivery charges
* Applicable taxes
* Other applicable charges, if any
Customers should review the final amount before confirming payment or placing the order.
## UPI & QR Payments
For UPI or QR payments, customers should use the payment details or QR code displayed during checkout.
Where payment verification requires transaction information, customers should provide accurate details such as the transaction ID or UTR number.
## Payment Deducted but Order Not Confirmed
If an amount has been deducted from your bank account but the order confirmation is not received, please contact our support team with the relevant order details.
For faster verification, customers may provide:
* Order number, if available
* Transaction ID or UTR number
* Payment confirmation screenshot
* Date and approximate time of payment
Our team will verify the payment status and assist with the order or applicable refund.
## Failed, Pending or Duplicate Payments
Payments that are identified as failed, pending, or duplicated may require verification before a refund is processed.
Where a refund is approved, it is generally processed within **5–7 business days after verification**. The time taken for the amount to appear in the customer's account may vary depending on the bank, UPI service, payment gateway, or other payment provider.
## Payment Security
**Royal Nuts will never ask customers to share their UPI PIN, OTP, card PIN, CVV, password, or other confidential payment credentials.**
Customers should never share these details with anyone claiming to represent Royal Nuts.
## Contact Us
For payment-related assistance, please contact:
**Email:** [support@royalnuts.shop](mailto:support@royalnuts.shop)
**Business Name:** Royal Nuts
**Primary Service Area:** India
You may also contact us through the **Contact Us** page on our website.