Payment Policy – Royal Nuts
Effective Date: 8 November 2026
Introduction
Royal Nuts operates an online retail store offering dry fruits, nuts, seeds, and other related food products to customers across India.
This Payment Policy explains the payment methods available on our website, order payment procedures, transaction verification, and payment-related customer support.
1. Available Payment Methods
Depending on order value, product availability, delivery location, and checkout availability, customers may be offered the following payment methods:
UPI Payments
QR Code Payments
Other available online payment methods
Cash on Delivery (COD), where available
The payment methods available for a particular order will be displayed during checkout.
2. Order Amount and Payment Details
Before confirming an order, customers can review the final payable amount, including:
Product prices.
Applicable discounts and promotional offers.
Applicable taxes.
Other applicable charges, if any.
Royal Nuts offers free delivery on eligible orders, subject to delivery availability at the customer's PIN code.
Customers should carefully review the selected products, order details, and final payable amount before completing payment or placing an order.
3. UPI and QR Code Payments
Customers choosing UPI or QR Code payment should use the payment details or QR code displayed during checkout.
If payment verification is required, customers may be asked to provide accurate transaction information, such as the transaction ID or UTR number.
Customers should verify the payment details before completing a transaction and should make payments only through the payment instructions provided on our official website.
4. Payment Deducted but Order Not Confirmed
If money has been deducted from a customer's bank account but the order confirmation has not been received, customers should contact our support team for assistance.
To help us verify the transaction, customers may provide:
Order number, if available.
Transaction ID or UTR number.
Payment confirmation screenshot.
Date and approximate time of payment.
Customers should avoid making another payment for the same order until the payment status has been checked.
Our support team will review the provided information and assist with payment verification, order status, or an applicable refund.
5. Failed, Pending or Duplicate Payments
Payments marked as failed, pending, or duplicated may require verification through the relevant bank, UPI service, payment gateway, or payment provider.
Where a payment has been received but the order cannot be fulfilled, the applicable refund will be handled after verification.
Approved refunds are generally processed within 5–7 business days after verification and approval.
The time required for the amount to appear in the customer's account may vary depending on the bank, UPI service, payment gateway, card issuer, or other payment provider.
6. Payment Security
Royal Nuts takes reasonable precautions to protect customers during the payment process.
Royal Nuts support representatives will never ask customers to share their:
UPI PIN.
OTP.
Card PIN.
CVV.
Account password.
Confidential banking credentials.
Customers should never share these details with anyone claiming to represent Royal Nuts.
Payments are subject to the terms, conditions, and security procedures of the respective payment provider.
7. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and serviceable delivery locations.
COD availability will be displayed during checkout wherever this payment option is supported.
Customers choosing COD are responsible for providing accurate delivery information and being available to receive their orders.
8. Contact Us
For payment-related questions, transaction verification, or payment assistance, customers can contact us through the following channels:
Business Name: Royal Nuts
Owner Name: Rajni Vinubhai Gevariya
Website: https://royalnuts.shop/
Email: support@royalnuts.shop
Business Address: 58-A, Hariom Nagar Society, Katargam Main Road, Surat, Gujarat – 395004, India
Support Channel: Contact Us page
Support Hours: 9:00 AM to 9:00 PM (All Days)
Response Time: Usually within 24 business hours.
Please include your order number and relevant transaction details when contacting our support team. Do not share your PIN, OTP, password, or confidential banking credentials.
9. Policy Updates
Royal Nuts may update this Payment Policy when necessary to reflect changes in payment methods, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date.
Royal Nuts – Customer Support