Refund & Return Policy.

Return, Replacement & Refund Policy

Royalnuts.shop is an online store offering dry fruits, nuts, snacks, and healthy food products to customers across India.

1. Eligibility for Return, Replacement or Refund

Returns, replacements, or refunds are available only when the product received is:

Damaged
Rotten or spoiled
Missing
Incorrect
Expired
Materially different from the product ordered
Affected by a genuine quality issue present at the time of delivery

Change-of-mind returns may not be accepted for food and perishable products due to their nature.

2. Reporting an Issue

Customers must contact us within 24 hours of delivery if there is an issue with the order.

The customer may be required to provide:

Order number
Clear photographs or videos of the product
Photographs/videos of the packaging
Invoice or order details
A description of the issue

Requests submitted after 24 hours may not be accepted unless the issue is otherwise required to be addressed under applicable law.

3. Food & Perishable Products

Opened, consumed, used, or perishable products are generally not eligible for return.

However, if the product is damaged, rotten, expired, incorrect, missing, or has a genuine quality issue at the time of delivery, the customer should contact us within 24 hours with supporting photographs or videos.

4. Verification

After receiving a complaint, our support team will review the order and verify the reported issue.

If the claim is approved, we may provide:

A replacement product, subject to availability; or
A refund; or
Another suitable resolution based on the circumstances.
5. Refund Process

Once a refund is approved, the refund will be processed to the original payment method wherever possible.

For Cash on Delivery orders, refunds may be processed through UPI or bank transfer after collecting the required refund details from the customer.

6. Refund Timeline

Approved refunds are generally processed within 5–7 business days after verification and approval.

The actual time taken for the amount to appear in the customer's account may vary depending on the bank, UPI service, card issuer, or payment provider.

7. Replacement

If a replacement is approved and the product is available, we may provide a replacement instead of a refund.

If the replacement product is unavailable, an appropriate refund or alternative resolution may be offered.

8. Contact Us

For return, replacement, or refund-related support, customers can contact us at:

Email: support@royalnuts.shop

Customers may also contact us through the Contact Us page available on Royalnuts.shop.

Business Name: Royalnuts.shop